- experts in the specialist area of complaint investigation.
- experience of handling complex, high profile and high risk complaints.
- for central government and its agencies, local government and all parts of the NHS.
We are a small team of experts in the specialist area of complaint investigation who:
- believe that public bodies which resolve complaints well build public confidence and trust in public services and that learning from complaints improves the delivery of public services.
- provide central and local government and the NHS with a high quality, independent complaint investigation service.
- are passionate about sharing our expertise and learning to improve the way you handle complaints.
We investigate on your behalf complaints made about your service by individual members of the public or groups, their families, carers or representatives. We will:
- listen and understand the complaint, investigate it robustly, independently and quickly and report our findings to you.
- identify the learning from the complaint, to resolve the complaint for the individual and help you take action to avoid a recurrence.
- share our expertise with you, to help you build your competence and capacity to handle complaints well.
We believe that all members of the community should be able to make an effective complaint. We are a social enterprise business and financially support an advocacy charity for vulnerable complainants.
