Trish Longdon Associates : About

About Us

We are convinced that welcoming complaints, listening carefully and investigating them well, saying sorry and putting things right when they have gone wrong, and learning the lessons from them:

provides an important explanation and, if appropriate, remedy for the complainant. This maintains public confidence and trust in the service you provide.
provides valuable information for you on problems with your service. This enables you to take action to stop them happening again, for example by delivering training, providing clearer publicity material or making a simple change in a system.
enables you to identify a system wide or more generic problem early, and take action.
supports those individuals within your organisation who have been complained about. They feel less defensive, knowing that they will be listened to and have an opportunity to contribute to a fair and reasoned judgement
helps you develop an open, customer focused and accountable culture in your organisation.

This is why we believe it is important that you build your own competence and capacity in complaint handling and we are keen to help you.

We also know that investigating complex, serious, or high risk complaints requires specialist skill. Commissioning us to investigate such complaints on your behalf will result in a timely, high quality report which will save you time, money and the reputational and very real costs of getting it wrong.

About Us:

Experts in complaint investigation

About Us

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